@dvocable

63% of PR professionals in India who participated in the 2nd Unofficial Indian Public Relations Survey on India PR Blog ‘are happy’ being in the PR profession, while 30% are ‘ok’, and 7% are ‘not happy’.

The top reasons cited by those who are not happy being in the PR profession include ‘lack of job satisfaction’ (20%), ‘type of work they do’ (19%), ‘work culture’ (14%), ‘salary’ (11%), and 8% chose ‘bad boss’. 8% of the respondents feel that the work is embarrassing and 6% feel that the job doesn’t just suit them.

When asked if they are likely to change their current workplace in this year, 49% said no, 26% said yes, and 25% said maybe.

38% of the participants felt that a PR professional should stay at least 2 years in an agency before shifting to a new one, while 32% cited a minimum of 1 year and 15% cited 3 years.

PR Agencies in India

There are no best or worst PR agencies. While some might excel in something, others might excel in something else. In India, we have PR agencies of all sorts – those who lead by revenues, or number of networks, or number of clients, or number of awards won. Then there are agencies that specializes in a particular vertical. There are also PR agencies with star PR celebrities, and then with good teams.

So we asked a simple question to our survey participants, which PR agency they liked the most and which they liked the least. The results are below.

PR Agencies in India that the survey participants liked the most

Least Liked PR Agencies in India, according to the survey participants:

PR as a Career

We asked the participants why they chose PR as their career and got some pretty interesting answers. There were only 5 participants who mentioned that PR happened by chance, which means the rest of the participants chose PR as their career.

Some select responses are:

1. Enjoy writing. Enjoy the trip of being an enabler – putting the right words in other people’s mouths

2.  I was always lured by the glamor in PR. This job gives me exposure to the latest in a particular industry, the upcoming trends and news and also enables me to handle communication at times of crisis and be an enabler in image building for my clients. Its a dynamic field to work in.

3. To me, it’s fascinating to observe how people form links and relationships. This is why I am in PR.

4. PR allows much room for creative and strategic thinking, rapid planning and action and networking, which i like doing. Secondly, in this profession I came across some of the most interesting people and ideas. Last, this profession is all about change, which is me – dynamic.

5. Everyday is different. Every task is unique. The industry is constantly developing and yet very exciting.

6. For someone who has varied interests, a PR job allows me inside participation across various industries.

7. I am a peoples person, very comfortable and connect very well with them. strong believer in investment in relationships. With very tamed ego , it becomes lot more easier to deal and interact with people… accepting their limitations. So work is fun.. and life goes on.

8. I got into PR by default than design. But once I got into PR, I chose to continue with it as a career because of several factors – the power that it has in building/destroying a company’s reputation, the challenges, the opportunity to interact with top management, the excitement and newness.

9. I found the concept of Public Relations amazing while pursuing a degree in Economics because of the simple ethical component in it. It was an emerging field then and I thought I would be suitable for the field and would be able to realize my potential.

And some more from those who joined the PR industry from other professions:

1. I actually wanted to pursue advertising as a career, but was not able to get a job and there was a vacancy in PR and that i how i got into it. Subsequently, i did get into advertising, but then i quit advertising and came back to PR again.

2. I moved from journalism to public relations department of a state government. A journalistic assignment being the assistant editor of the state’s monthly magazine engaged me into PR activities of the department including leading press parties, preparing different collateral, managing press conferences, which acted as a stepping stone for me to move over to a company to head their PR department.

3. Prior to my current ongoing tenure in PR, I was in Sales and Marketing , sensing I was not going ahead much, I moved in PR . Today after handling assignments and activities I feel I have moved ahead and I feel satisfied too. This is the profession I am going to stay and continue till I live.

4. I was part of the BPO industry involved with operations, training manuals, training modules etc and was desperately looking for a good break and a nine-to-five job. That’s when I began copywriting and developing content for a client and worked together with their PR agency back then. On completion of the project, I was given the choice to join the client servicing team. I agreed to that and learnt on the job. Till today, its been one of the best decisions I’ve ever taken in my life.

5. I started my career with Advertising and than media planning in my early days but i felt that i should go for PR as it will test my all skills of communications. My teacher & senior gave me the feedback that i am a PR guy, i tried and feeling good though somehow I find that its a fat that PR is a thankless job but very dominating in any company.

Activities in the PR Profession

Type of work/activity enjoyed doing the most in the PR profession:

Type of work/activity enjoyed doing the least in the PR profession:

What Indian PR Professionals Want Training On

These are the areas where the survey participants feel they need improvement on:

These are the areas where the survey participants want training on:

Image of the Boss

These are the areas where the participants feel that their boss should improve/ concentrate on:

PR Outlook 2009

The responses of the participants can be broadly summarized in the following responses we pick from the lot:

1. It’s the year of the downturn. PR agencies need to demonstrate value but not cut costs or submit to unreasonable client demands. Align closer with marketing to showcase how PR truly can do better brand consultancy than advertising. Get into social media – but not before you understand it and treat it with respect and not a freebie-tool.

2. Clients’ focus has now shifted to PR in a major way as they have cut down their Advertising, Marketing budgets. So its become all the more challenging for the agencies & teams because clients are focused only on PR now and hence getting more demanding.

3. For Indian PR – 2009 will be more towards sophistication, agencies will try to achieve a good work culture. For Global PR – 2009 will be more towards new media acceptance.

4. Specialization in core expertise areas is a must going forward.

5. Another important thing would be better synergy between the PR and media industries.

About the survey and the participants

The 2nd Unofficial Indian Public Relations Survey was an online survey conducted among the readers of the India PR Blog.

Out of 85 participants, 58% were female participants and 40% were males. 39% of the participants were in the age group of 21-25 years, 31% in 26-30 years, 9% in 41-45 years, 6% in 31-35 years, 5% in 36-40 years, 4% in 50-55 years, and 6% in the 46 years and above category.

In terms of years of experience in the PR profession, 56% of the participants were under 5 years and below, 18% between 6-10 years, 14% between 11-20 years, and 12% having 21 years of experience and more.

69% of the participants have got a formal education in PR.

Disclaimer: The results above are the outcome of the 2nd Unofficial Indian Public Relations Survey that was conducted for research and educational purposes on India PR Blog in Feb 2009. The results are indicative of only the votes given by the participants who visited this blog and chose to participate in the survey. These results might not necessarily reflect on the true workings, image, status, or ranking of any PR agency or other organisations in India. Readers who read this are advised to treat the results as opinions of select PR professionals from the industry, who willingly shared their inputs on conditions of anonymity, and should be awared that these inputs might be subjective. Names and contact details of participants have been withheld and names of companies mentioned in participants’ comments have been removed in this post to protect the identities of participants. The survey is not associated or owned by any PR agency and has been independently conducted by IPRB.

To give credence to the results, we have mentioned that we will contact senior PR industry veteran who is not associated with India PR Blog. Thus, before publishing these results, we have also shown this post with the actual results from SurveyGizmo (the tool we used to conduct the survey) to Mr. K Srinivasan, image audit guru, CMD of Prime Point Foundation, and a luminary in the Indian PR industry. He also moderates popular online groups like PR Point and Image Management. Please see note from Mr. Srinivasan below replying on email.

Our special thanks to the participants of the survey and to Mr. Srinivasan for sharing their time and inputs and making this survey a success.

* The percentages in the above charts are based on the number of participants

For any arguments, compliments, or discussions, please leave a comment on this post. For anything else, email editor@indiaprblog.com

You might also want to read about the 1st Unofficial Indian Public Relations Survey and other PR surveys.

Note from Mr. Srinivasan:
Thanks for your mail and seeking my views.  I downloaded the excel format of the data.  I found from the IP addresses and other information, there appears to be no attempt by anybody to hijack the survey.  All the responses appear to be genuine from the different persons. I have only quickly gone through the responses.  I have not made any analysis.  You can release them.

I have one personal view. When you are the asking about the best PR Agency, I found at random, the members give the vote only for their companies.  Mostly, their personal factors would have influenced the rating of a PR agency as worst or best.

Normally, I used to tell my clients and also in my classes like this. When you want to get the perception of few products or establishments from the audience, I strongly feel that all the audience should have experienced all the products under review.  Then only, they can rate them properly.  This is only fundamentally  a common sense and not any theory.

If you ask 100 people to rate four hotels for the quality, service (under different parameters), I insist that all the 100 should have gone to the four hotels.  then only they can rate them.  If they do not have direct knowledge about the four hotels, each one will be tempted to give the hotel which he knows.

That is why, whenever, I do an image audit, I will put the questions, where the respondent is familiar with the choices given.  Also, I will specify the parameters clearly.

(A PR agency can be best or worst in different parameters.   Nobody can be totally best or worst.  working conditions, salary, quality of training given, etc. etc. may be different parameters)

In this particular case, all the respondents are from different agencies.  They do not have any direct knowledge of the other companies.  Whatever they hear is from the peers or not heard.  When you ask the question, they will be tempted to give the name which is more familiar, and not necessarily the best or worst.

(Once, when I was doing the Image audit for an IT company, the management insisted for the employees to rate other companies.  I explained to the management as above.  Ultimately, I made the question as ” what is your dream job and where do you want to work’ like this.  Since the responses used to be anonymous, they gave good feedback.  Some of them mentioned their own company.  Still it was better to find out the loyalty.  -  some compromise)

If some one asks  me who is the best social media evangelist giving choice (1) palin and (2) some person in US whom I do not have any familiarity, my choice is only for palin.  I do not know the other person and hence, my vote goes to palin.  If i know the other person, definitely, i may weigh both and at that time, the other person also is likely to be rated better.

I have not made any detailed analysis of agencies which they have ranked.  However, I do not consider them valid, due to various factors, explained above.   Otherwise, I find all other responses genuine.  I really liked the responses of what they like, do not like, what they want, etc.  I also look forward to your consolidated report.  They are worth considering by all the PR agencies.

79% of journalists out of 29,000 polled turn to social networking for news leads and 62% obtain less than 10% of their content from PR firms today. One-in-three journalists contribute to blogs. 91% of journalists prefer to be contacted by email and 70% rely heavily on visual attachments. And because of the evolving social media, 49% see a growing divide between PR professionals and the media.

These are the main findings from a media survey conducted by Bennett & Company, a marketing firm in Florida. While the findings might be US-centric, take this as a heads-up for similar trends developing in India.

Here is a list of select media relations tips from PR professionals and journalists who participated in the recent online survey ‘Media Relations Best Practices‘ on this blog. Check them out:

1. Stick to the facts, understand what is news and what is not.
2. Journalists are rated on the basis of exclusive stories they generate everyday. If you can give a journalist several exclusives, you would be the star PR person.
3. When journalists doing negative stories want quotes from top client bosses, PR people should be able to help. If you can do this, you will have the journalist eating out of yours and your clients’ hands.
4. Get to know the editor very well, then some amount of any ‘not so important’ news or story can get into the print.
5. Develop credibility amongst the media persons.
6. Media relations should be based on a strategy and not a knee jerk reaction.
7. Expect the unexpected from the media but still try and understand them more.
8. For an event, try to identify the right journalist and provide clear details in their required language. The PR professional should stop calling continuously if they know the event will not be covered by the media.
9. Know your client’s business and the announcement that you are pitching, in detail, before contacting the media.
10. Never sell a story while journalists are approaching their deadlines. Chances are that they may not be interested in talking to you as they need to rush to file their stories.
11. Give the journalist your client list.
12. Take appointments before meeting journalists.
13. Just try to step into the shoes of the journalist before initiating anything.
14. Friendship and sharing good stories from time to time is the best combination.
15. Give space to journalists…feed them precise and newsworthy information. Be prepared with an option always.

This post is the concluding part of the results of the Media Relations Best Practices survey. While many of the results and tips might seem obvious to a seasoned PR pro, I have put them up nevertheless so that perhaps a newcomer in the industry might benefit from it. A big thanks from my side to all those who have participated. Sharing our knowledge among ourselves is one great way, I think, through which we can take forward the best practices of the profession.

What is the best way to issue a press release? What time of the day do we issue a press release and on which day of the week? How do PR professionals pitch for a story and what are the most-preferred options? Recently we conducted an online survey ‘Media Relations Best Practices‘ on this blog and it was responded to by around thirty PR professionals and journalists who are readers of this blog. Here are the results:

Q. Issuing a press release – which of the following is the most effective? Please rank according to your preference: (Phone call is taken as given for all)

Rank – Practice – Average score out of 6 (the lesser the score, the more preferred it is)

1. Email and hand delivered – 2.00
2. Hand delivered and fax / Fax and email – 3.23
3. Hand delivered – 3.36
4. Email – 3.42
5. Fax – 4.67

Q. Following up on a press release on the phone -which of the following is the most effective? Please rank according to your preference:

Rank – Practice – Average score out of 3 (the lesser the score, the more preferred it is)

1. Explaining the significance of the announcement in the release – 1.31
2. Providing additional info – 2.25
3. Offering an interview with the spokesperson – 2.33

Q. Pitching a story – Please rank the best methods that work:

Rank – Practice – Average score out of 5 (the lesser the score, the more preferred it is)

1. Email pitch note and talk on phone – 2
2. Call up the journalist directly – 2.21
3. Email pitch note and meet the journalist – 2.71
4. Meet the journalist directly with the pitch note – 3.12
5. Use yahoo/gmail/msn messenger – 4.50

Q. Best time in the day to issue a press release- Please rank the following:

Rank – Timing – Average score out of 5 (the lesser the score, the more preferred it is)

1. 2pm-3pm – 2.07
2. 12pm-1pm – 2.50
3. 3pm-4pm – 2.87
4. 11am-12pm – 3.29
5. 5pm-6pm – 3.93

Q. Best day of the week to issue a press release – Please rank the following:

Rank – Day – Average score out of 7 (the lesser the score, the more preferred it is)

1. Wednesday – 2.62
2. Tuesday – 2.69
3. Monday – 3.14
4. Thursday – 3.41
5. Friday – 4.36
6. Saturday – 5.21
7. Sunday – 6

Q. Press release most likely to get picked up by the media – Please rank the following:

Rank – Subject – Average score out of 10 (the lesser the score, the more preferred it is)

1. Partnerships/tie-ups – 2.50
2. New business / Investment – 3.33
3. Earnings/reports – 3.37
4. Product launch – 4.33
5. Trends – 4.81
6. Awards – 5.50
7. Office & branch openings – 7.00
8. CSR Initiatives – 7.53
9. Others – 9.42

Q. During media interaction of our clients, what behaviors of ours are most appreciated by the media and the client? Please rank the following:

Rank – Practice – Average score out of 5 (the lesser the score, the more preferred it is)

1. Occasionally give our inputs – 1.59
2. Siting quietly/ making notes – 2.59
3. Trying to explain better what the spokesperson says – 2.69
4. Cracking jokes to lighten up the tension in the air – 3.50
5. Others – 4.25

Q. What makes a press release/ press conference/ pitch note work the best? Please rank the following:

Rank – Factor – Average score out of 4 (the lesser the score, the more preferred it is)

1. How important the announcement is – 1.59
2. How famous the company is – 2.25
3. How famous the spokesperon is – 2.75
4. How influential the PR agency is – 3.50

…to be continued.

Disclaimer: This survey is for educational purpose only.

• Who would know how to work with the media better than PR people. So if we can collate our thoughts and get some value-additions on about our media-relations practice, it’d be nice. This is a simple survey and it will be interesting to know the PR industry’s feedback. Do give it two minutes.

Example question: Rank the following-
4- xxxxxxx
3-yyyyyyy
1-zzzzzzzzz
2-wwwww

Survey: Media relations best practices

Update: This survey is closed. Please see results.

Disclaimer: This survey is only for educational purposes .

Forbes.com reported on the latest results of the World’s most respected companies poll.

‘Reputation’ has become a watchword in the corporate world, and safeguarding a company’s image is now a top priority for many CEOs. That’s one reason why the Reputation Institute, a New York consulting firm, decided to rate the reputations of the biggest companies in the world.

These are the top 10-

Barilla Holding (Italy), LEGO Holding A/S (Denmark), Deutsche Lufthansa AG (Germany), IKEA International A/S (Sweden, Compagnie Generale des Etablissements Michelin (France), Toyota Motor Corp.(Japan), A.P. Moller-Maersk A/S (Denmark), Ferrero SpA (Italy), Samsung Electronics Co. Ltd.(South Korea), and Kraft Foods Inc.(USA). India’s Tata Group ranked 20th.

These are the top 10 in India-

Tata Group, Maruti Suzuki, Hero Honda Motors, Hindustan Lever, ITC Limited, State Bank of India, Infosys Technologies, Mahindra & Mahindra, Indian Oil, and Grasim.
Technorati tags: PR, Public Relations, India,India PR,

Recently we conducted a survey among the readers of this blog on the top 5 PR agencies in India. The results are ready. Kudos to all these agencies, and to the professionals who voted for them. You make the Indian PR industry proud.

Top 5 PR agencies in HR policy
Text 100 (25), Genesis (17), Vaishnavi (15), Hanmer&Partners (15), PR Hub (13)

Top 5 for learning/ grooming
Genesis (21), Text 100 (17), Vaishnavi (13), Perfect Relations (13), Hanmer&Partners (12)

Top 5 in senior management
Genesis (19), Vaishnavi (18), Hanmer&Partners (14), Text 100 (12), Perfect Relations (11)

Top 5 in payscale
Text 100 (22), Genesis (20), Vaishnavi (20), 20:20 (15), Hanmer&Partners (12)

Top 5 in work-culture
Text 100 (24), Hanmer&Partners (17), Genesis (15), Vaishnavi (13), 20:20 (13)

(Number of votes)

Select recommendations by participants
1. There is a need to present a holistic communication strategy to the clients…rather than on media plans.
2. Educate the mass on the real role of PR: Public Relations and not merely Press Relations.
3. Initiatives should be taken to train PR professionals. Can explore more opportunities for grooming
4. PR industry needs to focus on treating employees and talent as professionals in any other
industry with respect to training, benefits, career development and pay packages, for the industry to grow and gain recognition
5. There are only 3 things which matters to associates – money, learning and environment.

Last time, questions were raised on why certain agencies were are not in the results. Please remember these agencies were voted by the participants, not by the survey owner.

Secondly, about the methodology and objective of this survey, like mentioned earlier, it’s nothing to do with agency performances. This survey was about popular perception. It’s said perception is as important as reality. That’s why we are in the business of PR. This survey is about what the readers of this blog think. Now who all the readers of this blog constitute, or whether they can in any way constitute some parts of the industry, is a question every individual has to answer for himself/ herself.

Here is the disclaimer. These are results from the votes by 50 random participants on this blog from a survey that was conducted for educational purposes, and do not represent the performances, skill set, or workings of any PR agency or professional, or any actual ranking in the industry. The India PR Blog do not take any responsibility of any outcoming from these results, and reserves the right not to reveal any explaination beyond what has been highlighted here.
Technorati tags: PR, Public Relations, India, India PR,

People, regarding the top 5 PR agencies survey results, let me try collate the data and put it out over the weekend. I tried doing that today but the responses were in a huge excel sheet and I didn’t have the energy left after 12 hours in office. I gave up. You know how it is like :-)

Just one thing I forgot to mention. Surveygizmo is collecting your IP addresses along with your inputs. I found couple of repeated feedbacks from the same address. On the other hand, it could be also be 2-3 different people sharing a same computer. But I suppose I should count these as one feedback only.

For all those who haven’t voted yet, let’s put the survey out till Friday. One last day.

Big thanks to all those who have participated.

UPDATE: Survey closed. Please see results.

Technorati tags: PR, Public Relations, India, India PR,

Hi, remember the Top 5 PR agencies in India Survey? We have got 40 responses so far and will close it on Wednesday.Supposed that would be ok.

What is this survey all about? It is a survey about perception. Of what professionals in the industry think about the agencies. Let’s not go too deep into the turnovers and clients list, etc., etc., and complicate it. Let’s focus on the image- what people in the industry feel about particular agencies. After all, are not we in the business of image. It’s just like you go up to certain professionals in the industry and ask them which agencies are the best. The answers might depend lot on which agencies those people have worked for. But ask the same question to two dozen people and you get a feedback that you might perhaps use.

So this is just a gentle reminder to those who have not voted yet but want to, before the results come out. Cheers.

UPDATE: Survey closed. Please see results.

Technorati tags: PR, Public Relations, India,India PR,

Which PR agencies in India are the top 5 in HR policies and in being the greatest learning grounds for freshers and young PR professionals? Which are the top 5 agencies that have the greatest senior management who are looked up to by their colleagues as their best, most skilled, and most knowledgeable team leaders? Which agencies pay the best? Which are the top 5 agencies that have the greatest work culture in terms of how seniors treat their juniors, client servicing practices, media practices, working hours, team spirit, and an overall nice feel-good working environment?

Can we share our experiences and find out? Spend two minutes in this new survey -Top 5 PR agencies in India, and we will soon find out what the many PR professionals in India think. This is again a collaborated effort and we need everybody’s support in making this survey a success. We can have the results in say 2-3 weeks or so, depending on the responses. Let’s see how it goes.

In July we conducted the 1st unofficial Indian Public Relations Survey and rocked, despite some of the brickbats on the email. There were great responses too and it was worth it.

To participate in the survey, you can visit this link, or submit your responses here on this page itself. Time to rock again. (And by the way, thanks to Kami Huyse from Communication Overtones for letting know about this great survey tool)

UPDATE: Please leave the name and email part blank if you want to.

UPDATE: Survey closed. Please see results.

Technorati tags: PR, Public Relations, India, India Public Relations, India PR,Marketing, PR Survey,